Henning continues to manage and extend a project field focussing on user-driven innovation
and interactive system development at
Deutsche Telekom Laboratories . Within more than three dozen projects we introduced and conducted
ethnographic user research, user clinics, ideation and futures workshops, online panels, scenario process
and developed new HCI and participatory research methods.
Since 2008 Henning is working on an interim-management position as research and innovation director. Together with Dr. Fee Steinhoff he set up a new project field with now about 20 colleagues and scientific assistants for user-research and open innovation management. Within the project field we develop, apply, and transfer methods of user research such as ethnograpic day in the life visits, online diary research, lead user and future workshops, user clinics, and user innovation panels. Application fields include potential features of IPTV and Next Generation Mobile Networks, mobile services and social networks and future scenarios for disruptive communication technologies.