Posts Tagged ‘Co-Creation

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We conducted a co-creation workshop to re-design the software and hardware supporting technical inspectors - following up on an investigation of future trends in technical inspection, ethnographic field studies with inspectors at work and basic design sketches that we created based on the ethnographic insights. Flashlight-demos, creative exercises such as heaven and hell and imaginative walkthroughs, and paper-prototyping exercises delivered rich materials for designing a click-dummy and an interactive exhibition of key results to engage stakeholders of inspection at the company premises.  

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Scheduling systems are crucial for a satisfactory customer journey. You have to take into account the requirements of different stakeholder groups, in particular the customers organisation and contact persons, the service provider, and the organization of the provider. For a technical inspection organization, we develop an improved disposition system together with inspection engineers and customers.

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For one of the major German providers of technical services and testing, we review the customer journey of its most important business customers. A combination of journey mapping, ethnographic field research in car dealerships and workshops, and co-creation will provide the insights and a baseline to create the future state journey. Together we are also setting new priorities for upcoming digitization projects, marketing efforts and strategy.

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